Programme Objective

1. Recognising the need for KPIs.
2. Being aware of consequences of poor performance.
3. Recognising the need for Reports.
4. Being aware of consequences of poor performance.
5. To get the best out of performance meetings.

Learning Outcomes

1. Knowing the importance of having Key Performance Indicators.
2. How to write Key Performance Indicators.
3. Using KPIs as positive performance.
4. Knowing the importance of having reporting requirements..
5. Being able to know what Buyers want in respect to reports.
6. Be able to manage performance meetings.
7. How to achieve positive results.

Who Benefits

1. Suppliers

Programme Content:  9.00 a.m. - 10.15 a.m. and 10.30 a.m. - 11.30 a.m.

1. Recognising the need for clear KPIs
2. Recognising and able to implement KPIs
3. The ability to deliver.
4. Awareness of consequences of not meeting KP I requirements.

Practical Exercise

Reporting Requirements:  11.30 a.m. - 12.00 noon and 1.00 p.m. - 2.00 p.m.

Programme Content

1. Providing reporting requirements.
2. How to respond to requests for information for additional reports.
3. Using reporting as part of performance meetings.
4. Being proactive in reporting mechanisms.

Practical Exercise

Performance Meetings:  2.00 p.m – 4.00 p.m.

Programme Content

1. Managing performance meetings.
2. How to add positive input into performance meetings.
3. Managing performance.
4. Managing and asking for recognition of positive performance.

Practical Exercise

Pre-Requisite: Proposal Responses/Negotiation